Shipping and Return Policy
We want every step of your experience — from checkout to unboxing — to feel personal, thoughtful, and smooth. Here's how we handle shipping and returns:
Shipping Policy
All items are handmade with love, so please allow 3–5 business days for order processing before your item ships. Custom or made-to-order pieces may take a little longer — we’ll keep you updated every step of the way.
Shipping Methods & Rates
We ship from Bulgaria via UPS/DHL. Shipping rates are calculated at checkout based on your location and order size.
Estimated Delivery Times
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Domestic orders: 3–7 business days
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International orders: 1–3 weeks (depending on customs and destination)
Once your order ships, you'll receive an email with tracking information.
International Shipping
Yes! We ship worldwide. Please note that international buyers are responsible for any customs fees, taxes, or import duties that may apply.
Return Policy
We hope you absolutely love your handmade treasure — but if something's not quite right, here's what to do:
Returns
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Returns are accepted within 14 days of delivery.
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To request a return, email us at info@macheeltreasures.com with your order number and reason for return.
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Items must be in original, unused condition and safely packaged.
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Return shipping costs are the buyer’s responsibility unless the item arrived damaged or incorrect.
Damaged or Defective Items
If your order arrives damaged, please contact us within 5 days of delivery with photos of the item and packaging. We’ll do everything we can to make it right — whether that means a replacement or refund.
Need Help?
We're always happy to help.
@macheeltreasures
